5 tips to help you pass the CRM 4.0 Applications Exam (MB2-632)
Huzzah! I passed my CRM 4.0 Applications exam today with flying colors this time! I’m feeling as elated as Spain winning the Euro 2008 Cup yesterday… minus the jubilation of the whole country, but I’m working on it. 
Thanks to ‘Second Shot’, I was able to try my luck again without consequences. I was glad to have had the opportunity to take it at least once before, to get familiar with the exam questions and get a feel for what the test writers were looking for.
So to assist you in your quest for certification, I’ve outlined five tips that will help narrow down your choices when taking the Applications exam.
5 tips to help pass some questions on the CRM 4.0 MB2-632 exam
- There is no drag-and-drop functionality in CRM 4.0. That would be a nice feature to add to the future CRM 5.0, though!
- Each single Marketing List can only contain one type of record/entity. So if you’re planning a Marketing Campaign that will include Accounts, Contacts and Leads, you will need to add at least three separate Marketing Lists to the Marketing Campaign.
- Relationship Roles in CRM 4.0 are very useful for defining relationships that are not so cut-and-dried. You’ll probably see Relationship Roles come up a few times in the exam.
- Ask yourself what types of CRM records are synchronized with the Outlook Client, and how to create new records from there.
Also figure out what records are related and available to each entity. An example: you wouldn’t go to an Opportunity record to find related Cases. - Find out how the Service Scheduler shows or does not show conflicts in the Service Calendar.
Hopefully with these tips, you’ll share the glory too… at least in the Dynamics world. 
Good luck!
Did you enjoy this post? Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader.
Comments
Today i failed for the second time. Quite difficult exam, i would say… Tip: find out how you can register contact data for bill-to and ship-to adresses on a sales order
Hey Christian/Frank,
Did you get similar questions for both the attempts or they were completely different?
Hi Guys,
I cleared the MS CRM4 applications certification today. Scored overall 96% . CRM concepts 94%, Sales-100%, marketing-87%, service management – 100%, Service Scheduling- 100%.
I bought all the volumes of application from microsoft and literally burnt the mid night oil. What I observed is that you need to have hands on the application which comes with experience. The questions which I came across were exactly the same issues/requirements which I come across in my daily implementation scenarios. I never found any question out of the league, everything made sense except a few spelling errors may be.
My feedback upon the certification is that you need to gain some experience upon the application, just theoritical knowledge wont give you any yield else it’ll just be a circle of arrears. Trust me…
Regards
Prince
Prince,
Congratulations on your exam, and thanks for the feedback. Nothing beats true experience, so for those of you studying up on the exam make sure you download the latest VPC and get your hands dirty.
http://crmdynamo.com/2009/04/download-the-latest-microsoft-dynamics-crm-40-virtual-pc-image-april-2009/
This test is utter crap. It’s not a test of how well you know the CRM application, it’s a test of how well you were able to memorize Microsoft Published Test preparation material.
Last week i also got certified.
These are really good tips.
I got a lot of questions about marketinglists and services.
I also had some difficult questions about importing leads and reopening cases.