It’s a wonderful day in the #MSDYNCRM world. 

Microsoft promised and delivered today the Dynamics CRM 2011 Beta version, available Online and On-Premise!  Check out http://www.crm2011beta.com for videos and highlights, as well as the official announcement to see for yourself.  If you didn’t attend the “First Look at CRM 2011″ webcast on September 7th, I’d [...]]]>

It’s a wonderful day in the #MSDYNCRM world. 

Microsoft promised and delivered today the Dynamics CRM 2011 Beta version, available Online and On-Premise!  Check out http://www.crm2011beta.com for videos and highlights, as well as the official announcement to see for yourself.  If you didn’t attend the “First Look at CRM 2011″ webcast on September 7th, I’d highly recommend you view it.

• If you want to sign up for the CRM 2011 Beta Online, make sure to fill out this form.
• If you want to download the On-Premise bits yourself and install them in house, download the installation files here.
• Be sure to download the Microsoft Dynamics CRM 2011 Beta Implementation Guide.
• Make sure you post your questions on the official CRM 2011 Beta Forum.
• At this link you can download the Microsoft Dynamics CRM 2011 Software Development Kit (SDK).
• The following product keys are available for this release (found in the readme file).
  • Microsoft Dynamics CRM Workgroup (5 CAL limit): FF2JM-QX9PG-HXT8M-MMHXG-4MF32
  • Microsoft Dynamics CRM Server (no CAL limit): 4FDTK-3HYV2-D9CCJ-4MF9Q-QJ32X
  • Although the application may display a 90-day trial period, these trial product keys will expire after 270 days.
  • Microsoft Dynamics CRM Professional edition is no longer available with Microsoft Dynamics CRM 2011.

This Beta release is also getting some media attention!  Check out a few interesting articles below.

• “Microsoft aims to sharpen its CRM pitch”, CNET News
• “Microsoft to deliver public betas of CRM 2011 and app store in mid-September”, ZDNet
• “Microsoft begins testing new CRM program”, CNET News

In the next coming months, my pledge to you will be to start highlighting all the new Beta features and tips here at this CRM blog.  Feel free to contact me if you have a special request or question regarding the new Beta, and I’ll be sure to cover it for you. 

Microsoft just released an updated version of the April 2009 VPC release, mostly because it’s due to expire very soon.  You’ll probably need PartnerSource or CustomerSource access to download it at the link below.

VPC Re-Release for Microsoft Dynamics CRM 4.0

Why should you download this version?  First of all, it’s [...]]]>

You down with VPC? (Yeah you know me)

Microsoft just released an updated version of the April 2009 VPC release, mostly because it’s due to expire very soon.  You’ll probably need PartnerSource or CustomerSource access to download it at the link below.

VPC Re-Release for Microsoft Dynamics CRM 4.0

Why should you download this version?  First of all, it’s not set to expire until August 2011 which will give you plently of time to play around until CRM 2011 is released.   It’s also a leaner download at about 7 GB.  Last but not least, it includes some new technologies such as Office 2010 and portal accelerators.

Per the download page, this new release (or re-release) has some new updated software:

• Update Rollup 11
• Microsoft Office 2010
• New Portal Accelerators
• New Partner and Customer portal installed using AD so no external network is required
• New Profile Manager Tool which has two profiles for services and URL caching

It also looks like this VPC has the same credentials as in the past releases.  Log in with the following:

ID=contoso\administrator
PW=pass@word1

Enjoy!

Microsoft Dynamics CRM 4.0 is already user friendly and intuitive.  However, there will be times where you want to nudge the CRM users along the road to productivity by providing a nice shiny button that does what they want.  In this case I want to add a button to a [...]]]>

You know your users want to push your buttons.

Microsoft Dynamics CRM 4.0 is already user friendly and intuitive.  However, there will be times where you want to nudge the CRM users along the road to productivity by providing a nice shiny button that does what they want.  In this case I want to add a button to a custom entity form, where upon clicking would automatically pop open a new related record.  

 A couple potential  case examples off the top of my head:  

• Button to create a new Phone Call activity, related to an open custom entity record.
• Button to create a new Contact record, related to an open Account record.

Since the button can run JavaScript on demand, you can think outside the box and consider other unique scenarios and possibilities.  

See below for the general procedure to get this published.  I’ll try to make it quick and painless.  

Customize your ISV.config file  

All Dynamics CRM deployments include a default ISV Config file.  However, this default file is typically riddled with developer test examples that can clutter your CRM if you’re not mindful.  On the other hand, it may serve as a useful reference to see some customization possbilities.   

If you want a clean ISV Config file with the button I’m creating, I’ve provided a copy here to download.  It’s up to you! 

ISV-button-template.zip  

To export or back up your current ISV Config file:   

1. Navigate to Settings > Customization > Export Customizations.
2. Export the ISV file to your desktop or local drive.

Exporting your ISV Config file

  Use your favorite XML or text editor program to view and edit your ISV customization file.  I particularly like the free Microsoft XML Notepad 2007 and Notepad ++. The code you want to add will look something like the below, nested in the Entities section. 

      <Entities>
        <Entity name=”new_customentity”>
          <ToolBar ValidForCreate=”0″ ValidForUpdate=”1″>
            <ToolBarSpacer></ToolBarSpacer>
            <Button Icon=”/_imgs/ico_18_debug.gif” JavaScript=”locAddRelatedTo(10016);”>
              <Titles>
                <Title LCID=”1033″ Text=”Create a new related record” />
              </Titles>
              <ToolTips>
                <ToolTip LCID=”1033″ Text=”Create a new related record based on this open record.” />
              </ToolTips>
            </Button>
            <ToolBarSpacer />
          </ToolBar>
        </Entity>
      </Entities> 

  In the above code, we: 

• Referenced where we want this button with the Entity name value.
• Made this button available only when a record is saved by disabling ValidForCreate and enabling ValidForUpdate.
• Added a couple ToolBarSpacer spots for neatness.
• Referenced a icon for it at the Button Icon value.  The debug icon works for me.
• Added Title and ToolTip info to let the users know what it does.
• Added a simple JavaScript line to create a new related record.

To make this JavaScript work for you, you’ll need to find out the related entity’s “Object Type Code”.  It’s really easy.  Simply browse to your CRM deployment’s Metadata Browser, which is typically at this URL format: 

http://{CRM_URL}/{Organization_Name}/sdk/list.aspx

Click on the related entity’s details, and you should see “Object Type Code” number.  Insert that number in the parenthesis for this JavaScript snippet:

locAddRelatedTo({Object_Type_Code})

Follow me here: the locAddRelatedTo function will let the button open a new related CRM record of the entity I specified with the Object Type Code.  Simple as that.

 Once you finished customizing your new ISV Config file, make sure you upload it back to your CRM deployment. 

Last Step!  Enable custom menus and toolbars

If you published your new ISV config file and you still don’t see the changes, this is the reason.

By default, CRM disables the custom menus and toolbars.  This means CRM will simply ignore whatever ISV Config file is out there.

To enable your custom button:  

• Navigate to Settings > Administration> System Settings.
• Click on the Customization tab.
• Add the Clients where you want this customization to appear.  The choices?  Web, Outlook, and Outlook Offline.

Custom Menu Settings

  Thanks to Mitch Milam’s blog for pointing me in the right direction.  

Download link: Update Rollup 6 for Microsoft Dynamics CRM 4.0 (KB 970148) KB Article link: Microsoft Knowledge Base article 970148: Update Rollup 6 is available [...]]]> Gear up, it’s time again to get your update on with Microsoft Dynamics CRM 4.0!  The latest roundup of bug fixes and patches were released, as Update Rollup 6 is now available for download.

Download link:
Update Rollup 6 for Microsoft Dynamics CRM 4.0 (KB 970148)
KB Article link:
Microsoft Knowledge Base article 970148: Update Rollup 6 is available for Microsoft Dynamics CRM 4.0

Things are a little different this time around when it comes to compatibility between versions of XML customization backups. This newest Update Rollup is compatible with customization files from Update Rollups versions 2 through 6. The opposite is also true: you can import an Update Rollup 6 customization into depoyments with Update Rollups 2 through 6.

I believe Microsoft is planning on releasing new Update Rollups every two months, so check back regularly!

SPI Accelerator screenshot

A new accelerator for Microsoft Dynamics CRM was released today, and you could say it’s a unique one.  If you go to the CodePlex site, you’ll only be [...]]]>

Update: Mondo had declared itself bankrupt late 2009, but appears to have merged with another Danish MSCRM consulting company called KeyZone.  Here’s the Google translation link.

SPI Accelerator screenshot

A new accelerator for Microsoft Dynamics CRM was released today, and you could say it’s a unique one.  If you go to the CodePlex site, you’ll only be able to download a whitepaper from this page; that’s because this sales methodology is proprietary.  There’s a separate registration page for the actual download.  So, if your firm or client subscribes to the Sales Performance International (SPI) Solution Selling sales methodology, then this one is right up your alley.  Oops, I almost forgot the ®.

What I like about this accelerator is that it incorporates other Microsoft technologies like Silverlight and Windows Workflow Foundation to add value to Microsoft Dynamics CRM.  What is not so nice is that it requires a pricey subscription, in comparison to the other free Accelerators.

One option is to deploy it On-Premise.  It’s free for 3 users or less, but as a proprietary sales methodology, you’ll have to start paying to get more users.  This accelerator will be available for On-Demand (hosted by Mondo from Denmark).

Subscription options for this sales methodology:

1. Hosted by Mondo (on-demand), customers pay a license subscription fee per user per month which includes a Mondo hosted subscription to Microsoft Dynamics CRM.
2. On-premise customers may download and install the accelerator on their own servers. On-premise customers have two solution options: the basic and professional editions. The Basic edition can be downloaded and deployed at no cost. The Professional edition requires a license to be purchased for each user; this license fee includes a 2-year software assurance (support) package.

To download the free copy of the basic edition, as well as the installation guide and user manual, go to this Mondo.dk link and register.

The SPI "Pain Chain". Ouch!

SPI "Strength of Sale"

This tool will save [...]]]> Once in a blue moon you’ll find the perfect tool for the job, and this is one of them.  On Microsoft’s open source CodePlex site is the MSCRM 4.0 Documentation Generator, an Excel 2007 add-in that will automatically generate documentation for the CRM 4.0 entities, fields, picklist values and JavaScripts you’ve developed.

This tool will save countless hours of documentation time, and will keep you focused on the real creative development and customization efforts that directly benefit your clients.

The resources you’ll need to get going:

• Download the MSCRM 4.0 Documentation Generator (link to CodePlex download site).
  
• Export the Customizations file (either ZIP or XML) from your Microsoft Dynamics CRM 4.0 deployment.
• Microsoft Office Excel 2007
• Microsoft Visual Studio Tools for the Microsoft Office system (version 3.0 Runtime)
  • This installation is provided in the setup of this tool, but you can also download it directly at this link.
    

As an alternative tool for generating CRM 4.0 Documentation, be sure to check out the CRM 4.o Form Reporter (direct link to the CodePlex site).

Full instructions from the CodePlex site below.

Installation
The add-in will run on Office 2007 Excel (with Visual Studio Tools for Office (3.0)).
Extract the installation files and run Setup.exe – it will attempt to install any prerequisites.
Once the setup completes, Start Excel.
The first time Excel runs with the add-in, you will be presented with a customization installation message – choose “Install.”

Usage
Open the Add-Ins ribbon, press the load button to load your XML, then press the “Forms” button.
Once you’ve created a “Forms” documentation spreadsheet, open a new blank spreadsheet and click the “Scripts” button, and then repeat with the “Picklists” button.

Many thanks to CustomerEffective’s Scott Sewell (and Merijn van Mourik) for sharing this thing of beauty.

¡Socorro!

The other new international discussion groups will be excellent support resources for [...]]]> There are new discussion group resources available in your quest for answers regarding Microsoft Dynamics CRM, most notably a CRM Online forum.  Engage with the MVP Experts and discover a solution to that one support or development issue that’s been gnawing at your patience all week.

¡Socorro!

The other new international discussion groups will be excellent support resources for our Spanish, Italian, German, Russian and Chinese brethren.

See all Dynamics CRM discussion group links below, and be sure to bookmark the ones you’ll need!

Link to all Dynamics discussion groups, including Dynamics GP:
http://social.microsoft.com/Forums/en-US/category/dynamics/

CRM
Forum for discussions with Microsoft CRM experts, MVPs, and Partners.

CRM Deployment
Forum for discussing Microsoft CRM deployment questions.

CRM Development
Forum for discussing customization, add-ins, and integration with Microsoft CRM.
 
CRM Online
Forum for discussing Microsoft Dynamics CRM Online specific questions.

CRM Chinese
CRM community space for an international audience, these new forums will be monitored by the CRM MVP team.

CRM Italian
CRM community space for an international audience, these new forums will be monitored by the CRM MVP team.

CRM Spanish
CRM community space for an international audience, these new forums will be monitored by the CRM MVP team.

Microsoft Dynamics AX/NAV/CRM
Microsoft Dynamics AX, NAV and CRM Russian Discussion Group.

Microsoft Dynamics CRM (German)
Mit Microsoft Dynamics CRM optimieren Sie all Ihre kundenorientierten Geschäftsprozesse. Diskutieren Sie mit anderen Anwendern oder stellen Sie ihre Frage rund um die Installation, Anpassung und Entwicklung von Microsoft Dynamics CRM.

This accelerator was just released today, so I’ll be sure to post some feedback once I get a chance to [...]]]> The Business Productivity Workflow Tools Accelerator may be a mouthful, but it might have the extra options you’ve been needing for workflow customization.  Note:  this release is only intended for On-Premise deployments of Microsoft Dynamics CRM 4.0.

This accelerator was just released today, so I’ll be sure to post some feedback once I get a chance to install it and play around.  If you beat me to the punch and have already reviewed it, let me know your thoughts in the comments section below!

Download Link

• Business Productivity Workflow Tools Accelerator (92 MB) [codeplex.com]

Release Notes

The Business Productivity Workflow Tools Accelerator provides additional workflow step actions for customers to configure their workflow processes. Each custom action provides additional capabilities around string handling, mathematical functions and HTML hyperlink creation. Once this accelerator is installed workflow designers within Microsoft Dynamics CRM have more flexibility in terms of the processes they can manage through workflows.

Documentation Excerpt

Once installed, the Workflow Tools Accelerator provides the following new step actions in your workflow designer:
1. Retrieve the record ID (Guid) of the record that is driving the workflow.
2. Generate an HTML Hyperlink for a link to the CRM record which can then be used in outbound emails. The hyperlink can display a user-friendly label rather than a long complex url, e.g. Click Here to Open CRM Contact rather than http://server:port/organization/sfa/conts/edit.aspx?id=20f89e5c-4833-de11-bd89-0003ffc4b483
3. Generate an HTML Hyperlink for a link to any URL which can then be used in outbound emails. The hyperlink can display a user-friendly label rather than a long complex url, e.g. Click Here to Register for this Event rather than http://server/register.aspx?campainid=20f89e5c-4833-de11-bd89-0003ffc4b483&firstname=Reuben&lastname=Krippner
4. Generate an HTML Hyperlink for an Email link which can then be used in outbound emails. The hyperlink can display a user-friendly label rather than a long complex url, e.g. Email Us! rather than mailto:your@email.address?subject=Sales Enquiry
5. Join (concatenate) two strings together for use elsewhere in your workflow.
6. Use mathematical functions on two numeric values in crm in your workflows, e.g. calculate a weighted revenue amount on a sales opportunity. You have the following math functions at your disposal:
a. Add (Use the “+” symbol for the Math Operator parameter )
b. Subtract (Use the “-“ symbol for the Math Operator parameter )
c. Multiply (Use the “*” symbol for the Math Operator parameter )
d. Divide (Use the “/” symbol for the Math Operator parameter )
e. Mod (remainder) (Use “MOD” for the Math Operator parameter )

 Description: The Microsoft Dynamics CRM Integrated Contact Center Demonstration VPC has been released for Dynamics Partners to use. This VPC is built upon the April 2009 VPC and has significant features around a Contact Center including CTI Bar and Ribbon for Contact Agent.

 https://mbs.microsoft.com/partnersource/deployment/methodology/vpc/msd_crmiccvpc.htm

Make some room on [...]]]>

UPDATE:  Check out the below link with an updated version of this VPC.

 Description: The Microsoft Dynamics CRM Integrated Contact Center Demonstration VPC has been released for Dynamics Partners to use. This VPC is built upon the April 2009 VPC and has significant features around a Contact Center including CTI Bar and Ribbon for Contact Agent.

 https://mbs.microsoft.com/partnersource/deployment/methodology/vpc/msd_crmiccvpc.htm

Make some room on your hard drive because this latest virtual image of Microsoft Dynamics CRM is chock-full of new features.  Dive into the latest CRM Accelerators, SharePoint tools, PerformancePoint Dashboards, Communications Server 2007 integration, mobile development  and much more.  Bonus: new sales demo scripts also available! 

Microsoft CRM VPC- Sales Dashboard

This VPC download is available only to Microsoft Partners who have access to PartnerSource.  This VPC expires on August 12th, 2010. 

• Download the Microsoft Dynamics CRM VPC Image (April 2009) [Microsoft PartnerSource]
• Microsoft Virtual PC 2007 – Homepage [microsoft.com]

Update: Menno posted a quick fix here for Office Communicator 2007 that wouldn’t sign in.   

See the full list of software available to you in this Virtual PC image after continuing below. 

VPC Content 

-Microsoft Dynamics CRM 4.0 Professional Edition and Microsoft Dynamics CRM 4.0 Enterprise Edition
-Microsoft Dynamics CRM 4.0 Connector for SQL Server Reporting services
-Microsoft Dynamics CRM Data Migration Manager for Microsoft Dynamics CRM 4.0
-Microsoft Dynamics CRM 4.0 E-mail Router and Rule Development Wizard
-Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook
-Microsoft Dynamics CRM 4.0 Rollup
-Microsoft Dynamics CRM 4.0 Update Rollup 1
-Microsoft Dynamics CRM 4.0 List Web Part
-Accelerators for Microsoft Dynamics CRM 4.0
-(Event Management Accelerator)
-(Extended Sales Forecasting Accelerator)
-Microsoft SQL Server 2008 Data Mining Add-Ins for Office 2007
-Microsoft Windows Internet Explorer 8 for Microsoft Windows XP, Windows Vista, -Windows Server 2003, and Windows Server 2008
-Microsoft Office Communications Server 2007
-Microsoft Office Communicator 2007 R2
-2007 Microsoft Office System Server Software
-2007 Microsoft Office System Desktop Application Software (Ultimate Edition)
-SQL Server Native Client for Microsoft SQL Server
-SQL Server 2005 Analysis Services 9.0 OLE DB Provider for Microsoft SQL Server
-Microsoft ADOMD.NET
-Microsoft SQL Server 2008 Enterprise Edition
-SQL Server 2005 Management Objects Collection for Microsoft SQL Server
-Microsoft Visual Studio 2008 Professional Edition and Trial Edition
-Microsoft Activesync 4.5
-Windows Mobile 6 Standard SDK Refresh
-Windows Mobile 6 Professional SDK Refresh
-Microsoft Office PerformancePoint Server 2007
-(PerformancePoint Server Monitoring Server)
-(PerformancePoint Server Planning Business Modeler)
-(PerformancePoint Server Planning Server)
-Microsoft Office PerformancePoint Server 2007 SP2
-PerformancePoint Server Excel Add-In
-PerformancePoint Server SP2 Excel Add-In
-PerformancePoint Server SP2 Planning Server
-PerformancePoint Server SP2 Monitoring Server
-Microsoft Windows Server 2003 R2 Standard Edition, Enterprise Edition, Standard x64 Edition, Enterprise x64 Edition with Service Pack 2
-Microsoft SQL Server Native Client for Microsoft SQL Server
-Microsoft SQL Server 2005 Analysis Services 9.0 OLE DB Provider for Microsoft SQL Server
-MICROSOFT SQL Server 2008 Enterprise Edition
-Sysinternals BgInfo v4.14