CRM 2011 Update Rollup release build numbers, and how to find them

Administrator, CRM 2011, Downloads, Support September 7th, 2011

As many Dynamics CRM 4.0 aficionados know, Microsoft releases regular updates to iron out documented issues.  CRM 2011 is no exception; three Update Rollups have already been released since RTM.

Note that the On-Premise build numbers I list below may be different than what you will find in CRM 2011 Online.  Microsoft continuously adds new updates behind the scenes, thus the likelihood of having a greater build number in comparison to the latest Update Rollup version.

To determine your current build number from the IE web client, simply:

  1. Browse to your CRM 2011 website
  2. Click on the File tab
  3. Navigate to Help
  4. Click on “About Microsoft Dynamics CRM”

To determine your current build number from the Outlook CRM client:

  1. Open Outlook with the CRM Client installed
  2. Click on the File tab
  3. Click on the CRM side tab
  4. Click on the “About Microsoft Dynamics CRM”  button
A window will pop up with your build number listed.  If you used Outlook, you will see the build numbers for both the Server and Outlook CRM Client (sample screenshot below).
See below for a chart of the Dynamics CRM 2011 build versions.  I’ll try to keep it current, so be sure to bookmark and check back later!
Version Release Date Build Number KB Article
Release Candidate 5.0.9688.53 2461082
Beta (On Premise) 5.0.9585.106
Beta (Online) 5.0.9585.107
RTM February 16, 2011 5.0.9688.583 Download RTM
Update Rollup 1 April 7, 2011 5.0.9688.1045 2466084
Update Rollup 2 June 2, 2011 5.0.9688.1155 2466086
Update Rollup 3 July 28, 2011 5.0.9688.1244 2547347
Update Rollup 4 September 22, 2011 5.0.9688.1450 2556167
Update Rollup 5 October 25, 2011 5.0.9688.1533 2567454
Update Rollup 6 January 20, 2012 5.0.9690.1992 2600640

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Disabling Users in Dynamics CRM can cause Workflow troubles

Administrator, Consulting, CRM 4.0, Customizations, Developer, General Users, Support November 1st, 2010

I recently got a call from a company that was having issues running their workflows on Dynamics CRM 4.0.  Despite being configured correctly, their workflows hadn’t processed for more than 4 months!  After a quick remote session, we quickly determined the source of the issue.

Earlier in the year, this company had restructured their staff.  During this process they had disabled the user account of a key former employee that was the owner of all the workflows.

What was the lesson learned?  Disabling the Owner user account of a workflow will disable the workflow jobs as well. Workflows require an active user account to process the jobs. When developing workflows for an organization, make sure all of the published workflows are owned by an administrative account, and not an employee.

Dynamics CRM 4.0 does warn you of this fact while disabling a user (see screenshot below).

Disabling a User in Dynamics CRM 4.0

Unfortunately for my client, all of their workflow activity during the downtime could not be recovered, despite having finally re-enabled the workflows.  Again, as a Dynamics CRM Consultant, be sure to educate your clients of this fact.

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Where’s that link? Download the CRM 2011 Beta installation files for Server and Outlook

Administrator, CRM 2011, Downloads, General Users, Links, Support October 26th, 2010

A fellow coworker was having trouble searching for the right link to download the CRM 2011 Beta installation files.  I thought he had lost his Bing/Google mojo, but then realized it wasn’t as easy as I thought.  Luckily I found the link again and decided to share it here with you.  Don’t forget to bookmark it!

Link : Microsoft Dynamics CRM 2011 Beta installation files  (microsoft.com)

Here you can find the CRM 2011 Beta installation files pertaining to the On-Premise Server, Outlook Client, SharePoint, Exchange, BIDS for customizing SSRS reports, and language packages.

Below are the packages, with links to the direct download.

  • CRM2011-BIDSExtensions-ENU-i386.exe (22.6MB)  Download
  • CRM2011-client-ENU-amd64.exe (57.1MB)  Download
  • CRM2011-client-ENU-i386.exe (55.6MB)  Download
  • CRM2011-mui-ENU-amd64.exe (40.4MB)  Download
  • CRM2011-mui-ENU-i386.exe (12.8MB)  Download
  • CRM2011-router-ENU-amd64.exe (198.6MB) Download
  • CRM2011-router-ENU-i386.exe (194.3MB)  Download
  • CRM2011-server-ENU-amd64.exe (301.7MB)  Download
  • CRM2011-SharePointList-ENU-amd64.exe (238KB) Download

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Video: Introduction to the Outlook Client for Microsoft Dynamics CRM 4.0

CRM 4.0, General Users, Links, Salespeople, Support, Videos June 10th, 2010

Check out my latest demonstration video on the CRM 4.0 Outlook Client! It’s an outline of the general navigation and features of the client, so it’s really nothing new for the seasoned CRM Consultants out there. Rather, this video is targeted for new and prospective clients who don’t live and breathe the CRM world everyday.

Hope you enjoy it… I’d appreciate your feedback!



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Update Rollup 11 for Dynamics CRM now available for download (KB 981328)

Administrator, CRM 4.0, Downloads, General Users, Support June 3rd, 2010

Drogba, Ivory Coast's number 11, gets a kick out of regular updates to his CRM. (UPDATE: he's injured and will miss the World Cup. Bummer)

Microsoft released the latest Update Rollup 11 for Dynamics CRM today, just in time before the World Cup 2010 tournament.  It’s so obvious now; they did this to make some room in their schedule for watching the live matches.  Indeed, they had already announced that there would be regular updates every 8 weeks… but I see through your game!   ಠ_ಠ

This release shows better Ribbon integration with Outlook 2010.  The CRM buttons don’t appear in the Add-Ins tab anymore.

Make sure you download and review the KB article from the links below.

The usual considerations apply regarding backing up and restoring customization XML files.  Make sure to carefully read the release notes before upgrading.

Some notable updates:

  • Windows Internet Explorer crashes or stops responding when you use the Advanced Find view on a computer that is running Windows 7.
  • After you apply Update Rollup 7 for Microsoft Dynamics CRM 4.0, you experience slow performance when you open Microsoft Dynamics CRM 4.0 Web client.
  • When you create a Microsoft SQL Server 2008 Reporting Services (SSRS 2008) report by using the new SSRS 2008 features, you cannot display the report in Microsoft Dynamics CRM 4.0.
  • You experience slow performance when you add many members, such as 10,000 members, into a marketing list. Additionally, you may receive a time-out error message.
  • Assume that you create a report in the Report Wizard. When you run the report, you receive the following error message: An error has occurred during report processing. Query execution failed for data set ‘DSMain’.

A special cheers to all my fellow Dynamics CRM colleagues who will be following the tournament as closely as I will.  :-)

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