5 tips to help you pass the CRM 4.0 Applications Exam (MB2-632)
Certifications, Cool tips, CRM 4.0 June 30th, 2008
Huzzah! I passed my CRM 4.0 Applications exam today with flying colors this time! I’m feeling as elated as Spain winning the Euro 2008 Cup yesterday… minus the jubilation of the whole country, but I’m working on it. 
Thanks to ‘Second Shot’, I was able to try my luck again without consequences. I was glad to have had the opportunity to take it at least once before, to get familiar with the exam questions and get a feel for what the test writers were looking for.
So to assist you in your quest for certification, I’ve outlined five tips that will help narrow down your choices when taking the Applications exam.
5 tips to help pass some questions on the CRM 4.0 MB2-632 exam
- There is no drag-and-drop functionality in CRM 4.0. That would be a nice feature to add to the future CRM 5.0, though!
- Each single Marketing List can only contain one type of record/entity. So if you’re planning a Marketing Campaign that will include Accounts, Contacts and Leads, you will need to add at least three separate Marketing Lists to the Marketing Campaign.
- Relationship Roles in CRM 4.0 are very useful for defining relationships that are not so cut-and-dried. You’ll probably see Relationship Roles come up a few times in the exam.
- Ask yourself what types of CRM records are synchronized with the Outlook Client, and how to create new records from there.
Also figure out what records are related and available to each entity. An example: you wouldn’t go to an Opportunity record to find related Cases. - Find out how the Service Scheduler shows or does not show conflicts in the Service Calendar.
Hopefully with these tips, you’ll share the glory too… at least in the Dynamics world. 
Good luck!
Tags: Applications, Certification, certification exam, CRM 4.0, Exam, MB2-632, Second Shot
Latest lesson: Don’t underestimate the CRM 4.0 certification exams!
Administrator, Cool tips, CRM 4.0, Microsoft Dynamics May 13th, 2008
The CRM 4.0 certification exams are now available! I admit, I was a bit overconfident before I took the CRM 4.0 Applications exam. I’ve been working with Microsoft CRM for many years now, so I wondered: “Really, how hard could it be?”
I took Exam MB2-632 last Friday and got an unfortunate 60% grade. I needed a minimum of 70% to pass. This new Applications exam, along with the other two CRM exams (Installation and Deployment & Customization and Configuration), can be surprisingly tricky, from what I’ve seen and heard. There are many “gotcha” questions which at first glance seem to have multiple correct answers, but you’ll have to use your best judgment to pick what is deemed as the most efficient answer.
This does make the exam feel incredibly tough, and apparently I’m not the only one. In the comments section of Larry’s MSDN CRM Blog and at Phil’s CRM Blog, some test takers posted negative feedback regarding some exam questions.
So to wrap this up, make sure you revise the Exam Topics, which I’ve included below. For the Applications exam you will need to focus primarily on the newest features in CRM 4.0. You can also safely disregard CRM 3.0 study materials, as most of the questions deal with newer concepts. And you will need to log some practice time with the application, so download the VPC image if you don’t already have it.
Finally, don’t forget to register for a “Second Shot” voucher number, which lets you take the exam again for free in case you have trouble on the first round. Register as soon as you can, this program is valid only until June 30, 2008.
Good luck! Let me know how it went for you.
Exam Details:
- 50 total questions with a 70% passing grade (you’ll need at least 35 correct to pass)
- 100 minutes to complete the exam
- Multiple Choice and Multiple Answer Questions
Exam Topics for all three Dynamics CRM 4.0 exams are found in the below link.
Tags: Certification, Certifications, CRM 4.0, Exam, Exam Topics, Microsoft, Microsoft Dynamics CRM, Second Shot
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