Wow, lots of CRM news to catch up on this week!  Destination CRM Magazine has an excellent piece regarding the history, competition and future of Microsoft CRM.  There’s a Steve Ballmer interview discussing the concept of “xRM”, an interview with Microsoft CRM General Manager Brad Wilson, and more.

Download a PDF copy, or visit the online magazine at the second link.

• Destination CRM Magazine, July 2008, “Is Microsoft Winning the CRM Race?” [PDF] 4.8MB
  
• View the magazine in your browser:
  • http://www.nxtbook.com/nxtbooks/crmmedia/crm0708/#/22

Tags: CRM, CRM 4.0, Microsoft, Microsoft Dynamics, Steve Ballmer